Privacy Policy

1 Introduction

squeen668 ("squeen668", "Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our online casino and sports betting platform atsqueen668.cam. This Privacy Policy ("Policy") sets out in full the basis on which we collect, process, store, disclose, and protect personal data relating to our registered players and website visitors ("you", "your", "Player "User").

This Policy applies to all personal data collected through the squeen668 website, mobile-optimised platform, customer support channels, and any associated communications — including email correspondence, live chat interactions, and promotional campaigns. It should be read alongside our Terms & Conditions and Responsible Gambling Policy.

By registering an account on squeen668 or continuing to use the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must cease using the Platform immediately.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can be used to identify a natural person, directly or indirectly, including but not limited to name, identification number, contact details, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means squeen668, the entity that determines the purposes and means of processing Personal Data collected through this Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of squeen668 pursuant to a data processing agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.
• "KYC Data" means identity verification documentation including government-issued identification, proof of address, and payment method verification materials submitted during the Know Your Customer process.
• "Cookies" means small data files placed on your device by the Platform for functional, analytical, or marketing purposes as further described in Clause 10.
• "Third Party" means any organisation or individual other than you and squeen668, including payment processors, analytics providers, and regulatory bodies.

3 Data We Collect

squeen668 collects the following categories of Personal Data depending on your level of interaction with the Platform:

3.1 Registration Data

When you create an account, we collect your full legal name, date of birth, email address, mobile phone number, residential address, and your chosen username. This data is mandatory for account creation and cannot be omitted.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify player age and identity prior to processing withdrawals, we collect copies of government-issued identification (MyKad or passport), proof of residential address, and — where required — documentation confirming ownership of the payment method used for deposits.

3.3 Financial Transaction Data

We record details of all deposits, withdrawals, and bonus transactions made through your account, including transaction amounts in MYR, payment method type (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, GrabPay, Boost, Public Bank, Hong Leong Connect, BTC, USDT), timestamps, and transaction reference numbers.

3.4 Gaming Activity Data

We maintain records of all gaming activity conducted through your account, including game titles accessed, wager amounts, outcomes, session durations, and betting markets accessed within our sportsbook (covering EPL, Liga Super Malaysia, UFC, and other competitions).

3.5 Technical and Device Data

We automatically collect certain technical data when you access the Platform, including IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data helps us maintain Platform security and optimise the user experience.

3.6 Communications Data

We retain records of all communications between you and squeen668, including live chat transcripts, email correspondence, and support ticket content. These records are used for quality assurance, dispute resolution, and compliance purposes.

3.7 Responsible Gambling Data

Where you use responsible gambling tools — such as deposit limits, self-exclusion, or cooling-off periods — we record the settings applied and the dates of activation. This information is maintained to ensure that responsible gambling restrictions are enforced accurately and consistently.

4 How We Collect Data

squeen668 collects Personal Data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile.
• Automatically — via cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the Platform.
• From payment processors — transaction confirmation data received from approved payment partners including DuitNow, FPX operators, and e-wallet providers.
• From identity verification services — where third-party verification providers are used to assist in KYC document validation.
• From fraud prevention services — data shared by third-party fraud detection systems to assist in identifying and preventing account abuse and money laundering.

5 Purposes of Data Processing

squeen668 processes your Personal Data for the following purposes:

6 Legal Basis for Processing

squeen668 processes Personal Data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, transaction processing, and KYC verification.
• Legal obligation: Processing required for compliance with anti-money laundering legislation, age verification requirements, and applicable regulatory obligations.
• Legitimate interests: Processing conducted for fraud prevention, platform security, internal analytics, and responsible gambling enforcement where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookie placement, where your prior opt-in consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

squeen668 does not sell, rent, or trade your Personal Data to third-party marketers. We may share your Personal Data with the following categories of third parties strictly for the purposes described in this Policy:

7.1 Payment Processors

Your financial transaction data is shared with our approved payment processing partners — including DuitNow operators, FPX service providers, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency processing services — solely to facilitate deposits and withdrawals to from your account.

7.2 Identity Verification Providers

KYC documentation may be shared with third-party identity verification services engaged by squeen668 to assist in authenticating player identity. These providers operate under binding data processing agreements and are prohibited from using your data for any purpose other than verification.

7.3 Fraud Prevention Services

We may share account and transaction data with fraud prevention and anti-money laundering technology providers. Information shared is used to assess risk, prevent fraudulent activity, and identify patterns consistent with prohibited conduct under our Terms & Conditions.

7.4 Regulatory and Law Enforcement Authorities

squeen668 may disclose Personal Data to regulatory bodies, law enforcement agencies, or government authorities where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other unlawful activity.

7.5 Technology and Infrastructure Providers

We engage trusted technology providers for cloud hosting, data storage, analytics, and customer support infrastructure. These providers act solely as Data Processors and are contractually bound to process data only squeen668's instructions.

8 International Data Transfers

squeen668 operates on an international basis and certain Personal Data may be transferred to, stored in, or processed in countries outside of Malaysia. Where such international transfers occur, squeen668 takes all reasonable steps to ensure that recipient parties maintain data protection standards appropriate to the nature of the data transferred.

Specifically, international transfers are subject to the following safeguards: contractual data processing agreements requiring recipients to maintain appropriate technical and organisational security measures; data minimisation — only data strictly necessary for the intended purpose is transferred; and access controls limiting recipient use of the data to the specific processing purpose for which it was shared.

Malaysian players should note that data protection laws vary between jurisdictions. By using the squeen668 Platform and accepting this Policy, you consent to the international transfer of your Personal Data as described in this clause.

9 Data Retention

squeen668 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account registration data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction.
• Gaming activity records: Retained for a minimum of three (3) years from the date of activity.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last interaction, or longer where disputes remain unresolved.
• Marketing consent records: Retained for the duration of the marketing relationship and for one (1) year following opt-out, as evidence of prior consent status.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in manner that prevents re-identification. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated statistical analysis.

10 Cookies & Tracking Technologies

squeen668 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that enable certain Platform functions and help us understand how you interact with our services.

10.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Enable the Platform to remember your preferences, such as language settings, game lobby preferences, and responsible gambling tool configurations.
• Analytical Cookies: Used to collect aggregated data about how players navigate and use the Platform. This data is used to improve the user experience and platform performance. These cookies do not identify you personally.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These cookies track engagement with promotional campaigns and are only activated with your consent.

10.2 Managing Cookies

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and configure browser-specific cookie policies. Please note that disabling certain cookies may affect the functionality of the squeen668 Platform, including session persistence and responsible gambling tool operation.

11 Marketing Communications

squeen668 sends promotional communications — including bonus offers, deposit match promotions, sports betting tips, and platform updates — only to players who have provided explicit opt-in consent at the time of registration or through a subsequent preference update.

Marketing communications may be delivered via email and in-Platform notifications. All marketing emails include a clearly visible unsubscribe link. Clicking that link will remove you from all marketing mailing lists within 48 hours of the request being registered.

Opting out of marketing communications does not affect the delivery of transactional notifications — including deposit confirmations, withdrawal status updates, and account security alerts — which are sent regardless of marketing preference as they form part of the contractual account management service.

12 User Rights

Subject to applicable law, you hold the following rights in relation to your Personal Data held by squeen668:

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how and why it is being processed.
• Right of Rectification: You may request correction of inaccurate or incomplete Personal Data. Minor account details (such as email address or phone number) can be updated directly via your account profile settings.
• Right of Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements. Please note that data retained to comply with anti-money laundering law cannot be deleted prior to the expiry of applicable retention periods.
• Right to Restrict Processing: You may request that we restrict processing of your Personal Data in certain circumstances — for example, where you contest the accuracy of data while a correction request is under review.
• Right to Data Portability: You may request a machine-readable copy of the Personal Data you have provided to squeen668 for the purposes of transmitting it to another service provider, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications or non-essential cookies), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing based on that consent.
• Right to Object: You may object to processing based on legitimate interests grounds. squeen668 will review the objection and cease processing unless compelling legitimate grounds exist that override your rights.

To exercise any of the above rights, please contact our data protection team via live chat or email at [email protected]. We will respond to all valid requests within 30 days of receipt.

13 Children's Privacy

squeen668 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect Personal Data from, any person under the age of 21. The minimum age requirement for account registration is 21 years, and all registration applications are subject to mandatory age verification.

In the event that squeen668 becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, void any wagers or transactions, and securely delete all data associated with that account. Any funds deposited by an underage player will be returned to the originating payment method less any applicable processing fees.

14 Data Security

squeen668 employs a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including KYC documentation and financial records at rest.
• Two-factor authentication (2FA) available for player accounts and enforced for all internal administrative access.
• Access controls restricting internal staff access to Personal Data on a strict need-to-know basis, with all access logged and audited.
• Regular security assessments including penetration testing and vulnerability scanning of Platform infrastructure.
• Incident response procedures ensuring that any data breach is identified, contained, and — where legally required — notified to affected players and relevant authorities within required timeframes.

Whilst squeen668 takes all reasonable precautions to safeguard your data, no internet transmission or storage system can be guaranteed as completely secure. Players are encouraged to use strong, unique passwords for their accounts and to enable two-factor authentication as an additional layer of protection.

15 Third-Party Links

The squeen668 Platform does not contain links to third-party websites as a matter of policy. In the event that any third-party content or functionality is integrated into the Platform in future, this Policy will be updated accordingly. squeen668 is not responsible for the privacy practices or data handling of any third-party service provider accessed independently by players outside of the squeen668 Platform.

16 Changes to This Policy

squeen668 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where amendments are material in nature, we will provide advance notice to registered players via email or a prominent Platform notification prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made. Players are encouraged to review this Policy periodically. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. Where you do not agree with material changes, you should close your account in accordance with the account termination provisions in ourTerms & Conditions.

17 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data by squeen668, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat interface on any page of the Platform. Our support team can handle routine data enquiries in real time.
• Email: [email protected] — formal data subject access requests, rectification requests, or written complaints regarding data handling. We aim to respond to all data-related written enquiries within 2 business days.

For matters specifically relating to responsible gambling tools — including self-exclusion, deposit limits, or cooling-off periods — please refer to our Responsible Gambling page for dedicated contact information and support resources.